Get a custom quote for Asset Insider
How many assets do you plan to manage? How many people from your company will use Asset Insider? Enter your custom requirements and get an estimate for an Asset Insider subscription plan.
Additional services
Secure a successful project delivery with our services. We will bring you incomparable time-to-value and 2-6 times faster deployment.
Proof of Value (PoV)
Implementation & Onboarding
Customer support
1000+ predefined integrations
Proof of Value (PoV)
One-off service
The PoV phase reduces project risks and aims to justify the client’s objectives and investment. We will define your OKRs, deliver a Project DNA, and set up the solution to demonstrate the value of Asset Insider in a real-life scenario.
Support Subscription Plans
Sappience provides continuous support to all our customers, with flexible plans and a dedicated support channel. Compare and choose the best support plan for Asset Insider and your custom projects.
EUR
USD
€ 0
per month
Support for new version deployment
Standard work-time support availability
Support for Standard functionalities issues
Access to a vast product Knowledge Hub + email
Premium plan
€ 699
per month
Standard plan plus:
Full support for upgrades to new versions
Support for Custom functionalities issues
Extra support channels with rapid response time
Ultimate plan
€ 1 249
per month
Premium plan plus:
A dedicated Account Manager
Extended support availability via 4 channels
360° support for functionality issues and new versions deployment
Asset Insider Support Subscription Plans | Standard (part of AI subscription) | Premium | Ultimate |
|---|---|---|---|
Number of users to submit tickets | 1 | 3 | all users |
Support channels | |||
Knowledge hub | |||
Email | |||
Chat | |||
Phone / Conference call | |||
Dedicated Account Manager | |||
Asset Insider Standard Functionality Issues | |||
Bug fixing | |||
High priority business critical issues | |||
Total tickets (tickets caused by bugs are not counted) | 3 | 5 | 10 |
Asset Insider Custom Functionality Issues | |||
Bug fixing | |||
High priority business critical issues | |||
Total tickets (tickets caused by bugs are not counted) | 0 | 3 | 5 |
Additional services / Change Requests (available hours) | 0 | 5 | 10 |
Upgrades to New Asset Insider Versions | |||
Deployment in new environments | |||
Custom features migration to new version in new environments | |||
Data migration to new version in new environments | |||
– (or) exisitng deployment upgrade | |||
Number of upgrades | 1 | 1 | 2 |
Availability | |||
Timeslots (local time) | 9am – 5pm | 8am – 6pm | 7am – 7pm |
Week days | mon – fri | mon – fri | mon – sat |
Response time | |||
High Priority (Business Critical) | 2h same day | 2h same day | 2h same day |
High Priority | 4h | 4h | 2h |
Medium | 24h | 18h | 12h |
Low | 48h | 36h | 24h |
Microsoft Involvment | |||
Create Power Platfrom tickets on behalf of the customer | |||
Escalate tickets to Microsoft | |||
Escalate tickets to Microsoft |